Microsoft Windows Vista
Desktop Support Consumer
Study Guide Exam 70-623
Eric Johnson & Eric Beehler
The certification exam 70-623 is geared to customer support. I have heard it is for Geek Squad and Nerds on site and such. Yet the materials in this book will be useful for anyone who services computers or provides customer/consumer support. It spends more time on soft skills than a lot of certification exam books do.
Having already worked through other books and written exams for 70-620 and 70-622, I still found I learned a lot from this book both about Vista and about some of its features and resources.
This book comes with a CD that has the PDF of the book, so you can keep the searchable electronic copy with you. This is a great resource. It also contains a sample test, electronic flashcards for learning and a custom test engine to help you prepare for what the real exam will be like.
This book, and the material that the Erics teach through it, contains skills that anyone in the computer industry could benefit from. Having worked through this book in a week, I was able to pass the 70-623 exam with flying colours.
One of the biggest advantages of this book over some others, is that it gives you the answer keys to the review questions at the end of each chapter, rather than needing to hunt and search, or find someone with an instructor CD.
Tuesday, February 12, 2008
Posted by Steven R. McEvoy at 8:49 PM